The practice recognises the right of every patient to have information about themselves kept secure and private. Any information give to any member of staff will remain confidential. We have a confidentiality policy, which is adhered to by every member of staff. A more detailed account of our policy is available on request from the practice manager.
The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
We operate a Practice Complaints Procedure as part of the NHS system for dealing with complaints. Our system meets national criteria.
But we don’t only want to hear from you when something goes wrong. If you have any comments or ideas regarding the running of the practice please speak to the practice manager or leave a message with our receptionists for the practice manager’s attention.
Our practice compliants procedure gives details of the procedure and is available from reception.
Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.